This opens them up to focusing on more complex issues. When a license gives its users the rightsfreedoms to use, study, copy, modify, improve, and redistribute it, then the software is considered free, or libre, and open source software foss. There are plenty of popular online knowledge bases that have used wikis to provide a source for information and. The osi open source initiative is intended to help the many to make the most of the software that is produced, thereby furthering mankinds common interests, rather than those of just an individual or single.
Faveo is open source so that everyone can use and experience the best product in the business. Knowledge base manager pro streamlines the entire documentation and knowledge base creation process for companies to share information with employees, customers, and partners. Both these software pack all the necessary as well as advanced tools to create, edit, and analyze mind maps. When someone is asking about open source software there are only two possible reasons. Knowledge base software is an application your company can use to publish every article and document necessary for customers to solve problems themselves. Software programs, like other creative works, are released to its users under certain terms and conditions called licenses. The end result acts as a selfservice online repository of information hence, the term knowledge, typically for a product, process, or any topics of interest shared by a group, team, department, organization, etc. We came to know about phpkb from this post on stackoverflow and bought it as recommended by julien and ricardo. Store information for customer support, company intranet, employee training, and more with our secure knowledge management software. It should support tagging, searching, email article, export article to pdf and ms word formats, rating etc. As a dedicated knowledge management solution, proprofs knowledge base is great for teams that want to strictly focus on km and dont need a larger business software suite. Open source knowledge base software the cloud tutorial.
Being one of the top open source knowledge base software, phpmyfaq is mainly used by companies for faq content management system. Im looking for a system which i can integrate into existing pages if. Net 2 support since i know that not everyone can be on the latest and greatest, for a variety of reasons, but it is important to mention that there may be security concerns when running older versions of open source software. Looking for a knowlege base application answered rss. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. The top 10 free and open source knowledge management software. Search a portfolio of free knowledge management software, saas and cloud applications. Getapp is your free directory to compare, shortlist and evaluate business solutions.
It would feature full text search, authentication and authorization hide sections of the tree, html documents could be uploaded, and an included html editor to allow authoring and editing of knowledge base articles directly in the application. Share information with your team, and find it every time you have a question. The top 10 free and open source knowledge management. A knowledge base improves staff productivity and eliminates time wasted searching for information. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to self hosted php solutions. Web app created as helpdesk or ticket support portal. Smart msdn knowledge base search both offline and online. You can add topics with scope, role class, see also, lower, upper, instance, etc.
If youre looking for easytouse knowledge base software, youve come to the right place. Active community and open source get quick answers to questions with an active community of developers on stackoverflow, asp. Kwok information server is an open source it management system, providing it asset tracking hardware inventory and software license, issue tracking helpdesk, service contract management, vendor contact management, and knowledge base. Hello, does anyone have a recommendation for knowledge base software for asp. The aim of this project is to make an application with a user interface that will be highly organized, look elegant and easy to use and understand. Knowledge software allows you to convey information, create projects, and control documentation, all in real time. An open source knowledge base software can be used for a variety of reasons. It becomes a significant knowledge base that you can use it for educating your employees, clients, and associates. Net core 2 mvc, ef entity framework, web api, bootstrap, jquery, datatables, adminlte template and many more. Publish and manage articles, white papers, user manuals, business processes, faqs, online help, apis and any other type of information. Useresponse has been the selected product for our self service support.
Knowledge base software novo solutions web software. Sign up kbvault is a free, simple yet efficient and easy to use knowledge base application. It enables the customers in creating and managing faq with the ability to collaborate and discuss the same. After all, the more targeted your faq page is, the fewer calls your customer service agents have to field. Free open source windows knowledge management software. Net forums software out there like yetanotherforum, you can download them and check them thanks, website jumpstart. Help customers find answers around the clock with your own unique self service knowledgebase. Phpkb is an open source knowledge base software that can be pretty much anything you want it to be.
They have delivered with great quality and with agility. This knowledge base software can be utilized by any company, corporation, or organization in numerous different ways. Goozzee is the next free open source knowledge base software for windows. A product was classified as help desk software if it contained all the core featuresticketing, knowledge base, and communication. Knowledge is every companys primary competitive advantage which is born of experience and unique insight and one should be extra cautious while choosing a tool for building a knowledge repository. A knowledge base creates a single secure repository of information by gathering the collective wisdom of a company, thus avoiding the lose of valuable intellectual property when a person suddenly leaves. Free open source knowledge management software sourceforge. Our free knowledge base software gives you the tools to do everything you need for free. If your knowledge base cant do this, you risk investing in a tool that no one uses for daily activities. If you require advanced features that free and open source knowledge management software dont provide, and your investment budget is not limited, you can consider knowledge management software like confluence, proprofs knowledge base, bloomfire, tettra, guru, kbpublisher, phpkb, and astute knowledge.
In this article, i will cover 4 open source knowledge base software for windows. Zim is a free, open source standalone wiki based on python and gtk with a wysiwyg editor. Knowledge plaza is a knowledge management tool that provides both wiki environments for collaborative topicproject work and an enterprise bookmarking tool. And because its always available, customers and support agents can use this selfservice portal to find the right information. Please mark this response as an answer if it helps you. Here comes another vote in favor of phpkb knowledge base software. The first two software freeplane and freemind in this article are mind map software in which you can create detailed mind maps of databases. If you want an open source knowledge base system, i would recommend you to consider phpkb. Knowledge management software knowledge base software. Controls themselves are simply existing html elements marked up with attributes that are parsed at runtime, so you are free to use any web technology that you prefer, including but not limited to asp. Since you cant customise your knowledge base, you risk losing your audience, despite your best efforts.
Net forums software out there like yetanotherforum, you can download them and check them. Free, secure and fast knowledge management software downloads from the. Kbvault is a free, simple yet efficient and easy to use knowledge base application. Theres no denying that its important to have robust knowledge management software.
You are going to build a similar solution and you can take the existing code. Youll be able to use our cloud software to create an online knowledge base with all your businesss data. The world wide web largely has open source software at its core and resourcespace is proud to be among those supporting the cause. Compare the best free open source knowledge management software at sourceforge. That said, it is part of the broader proprofs learning management, help desk, and training software system, so your knowledge base could be bundled with other solutions if needed. There are many knowledge base software tools to help you build a knowledge base customized to fit the needs of your organization. Top open source core content management systems cms. Knowledge base open source license free erp software for. Bitrix24 offers open source knowledge base software for enterprise companies to small and mediumsized businesses and startups, and one thing they all have in common is the need to centralize information for easy access. Also known as a semi open source knowledge base, this resource is like a diy help center where your customers can find useful information such as best practices, technical bulletins, tips. Top open source core content management system cms.
You wanted to use that product free of charge, you dont want to pay for it. Drawbacks of using wiki as knowledge base software. Wiki as knowledge base software s lack of flexibility doesnt allow you to build a usercentred product. It helps you create and maintain a knowledge base for your teams. Because its easier to obtain compared to proprietary software, the interest in open source knowledge base software industry is rapidly growing. Net knowledge base software allows you to post content once and have it learned by many. The active directory module allows quick and easy integration to small business and enterprise networks, by providing an out of the box solution to windows authentication by allowing administrators to pair instantkb. It lets you organize and manage your knowledge database using topic maps. Software marketing website with forum and knowledge base. Net example web application showing the capabilities of asp. Create a user manual publish policies and procedures manage project documents provide training materials. The oas web hmi provides a flexible, platformindependent way to integrate with open automation software servers. Faveo seamlessly integrates assigned email addresses with ticket.